Informativa sui rimborsi
Refunds & Exchanges
Refunds / Exchanges are only allowed if -
- You receive the wrong product
- Your shoes arrive defective/damaged (I
Due to the nature of our store in regards to the rare/discontinued products we sell, We do not accept returns due to change of mind or wrong sizing.
We recommend that once you receive your purchase to look over it thoroughly because once the pair is worn we cant accept a return.
Return Process
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return your item must be in the same condition that you received it - Brand new/Unworn & in its original box.
To start a return, you can contact us at support@soleseason.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
You can always contact us for any return questions at support@soleseason.com
How can customers return your products? Postage Via Auspost
How will customers get the return label? Download/Print
Cancelling Your Order
If you have made a mistake when first purchasing your order, We can happily cancel/adjust your order ONLY if it has not been shipped out yet. Please make sure to get in contact ASAP if this is the case.Contact