Shipping Policy

Australian Postage

We offer FREE EXPRESS shipping for all orders over $500 ❗️

NSW, QLD, ACT, VIC - 1-2 Days Shipping Time

NT, SA, WA, TAS - 2-4 Days Shipping Time

Shipped through Auspost 

Please allow 1-2 days processing/handling time before orders are posted off.

Options for insurance (Loss and damage cover) and signature on delivery are available at checkout.

International Shipping

We offer worldwide shipping and have multiple shipping options ✅

Afterpay & Paypal payments are available WORLDWIDE ✅

Europe 

Auspost Express (2-3 Weeks) - €30

DHL Express (2-3 Business Days) - €67

New Zealand

Auspost Standard (10+ Business Days) - $27NZD

Auspost Express (5-9 Business Days) - $38NZD

DHL Express (1-2 Business Days) - $80NZD

 

Policies

Once an order has been submitted, you will be provided order status and shipping information regarding your order and receive the tracking number (via email or SMS) once your order has been shipped.

We make every effort to ship all orders received by 11 am AEST on the same day. Orders placed after 11 am AEST, on weekends, or on public holidays will be attempted to be processed the following business day but we cannot guarantee. 

In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by our shipping couriers, please contact us and we will help you investigate your delivery.

Soleseason takes no responsibility for damaged/lost/stolen items during the shipping process. 

CUSTOMS HOLDS:

- Estimated delivery times do not include customs delays or hold. 

- We are not responsible for any additional tax laws, delays, or rejections that may potentially occur at customs.